By registering on the Personal Property Securities Register (PPSR), businesses can safeguard their security interests. But these registrations must be accurate – even a small mistake can render a registration invalid.
We partnered with AFSA to evaluate two changes to the PPSR form that could reduce these mistakes.
New Review Screen
To prevent users from rushing through the registration, and to highlight the importance of registering correctly, we added a pop-up at the final review screen, and required users to confirm the details they inputted.
Figure 1 - Proportion of incorrect transactions for Business As Usual and New Review Screen conditions
The new review screen did not affect accuracy.
New Layout & Prompts
To prevent users from making mistakes, we presented questions in a more straightforward way and added five prompts that appeared if a common mistake was made.
Figure 2 – Proportion of incorrect transactions for Business As Usual and New Layout & Prompts conditions
These changes almost halved the number of incorrect transactions.
We halved the error rate by asking questions in a more straightforward way and adding prompts. These changes helped PPSR users identify and correct their mistakes.
