In this session we will hear from leading researchers, heads of innovation labs and leading design thinkers about behavioural insights and design thinking. How are these approaches different? How do they complement each other? How do we know if we’re using the right tool for the job? Delegates will hear about new case studies from Australia and around the world and better understand how to use behavioural insights and design thinking for maximum impact.
Mukul Agrawal
Mukul Agrawal commenced as the Chief Citizen Experience Officer for the Department of Human Services in November 2017. Mukul is responsible for proactively supporting the department’s focus on improving the citizen experience as well as helping facilitate the design of relevant experiences to help meet policy intent. A key part of his role is to help the department engage citizens and community groups to understand their needs, their pain points as well as conduct relevant ethnographic and behavioural based research to support the department formulate an adequate response.
Janna McCann
Janna has over 25 years’ experience in business strategy and innovation having worked with a range of cross sectoral Fortune 500 organisations throughout Australia, Asia and the United States. She has a passion for innovation and its ability to improve the lives of individuals and society.
Hong Yuen Poon
Hong Yuen is Deputy Secretary (Development) at Singapore’s Ministry of Manpower (MOM), which aims to develop a develop a productive workforce and progressive workplaces. A large part of his responsibilities is to drive transformation initiatives at the Ministry.
Nina Terrey
Nina Terrey is a Partner at ThinkPlace. Nina is passionate about giving people agency to make change. Nina believes that people have the capacity to collaborate and achieve impact together. Her commitment to co-design as a tool for empowerment means she works with people at all levels of a system: organisational leaders and teams, front line workers, citizens, industry organisations and philanthropic organisations.